{"id":151,"date":"2026-05-07T09:36:28","date_gmt":"2026-05-07T09:36:28","guid":{"rendered":"http:\/\/localhost\/indinet\/?page_id=151"},"modified":"2026-09-04T05:50:05","modified_gmt":"2026-09-04T05:50:05","slug":"indinet-broadband-contact","status":"publish","type":"page","link":"https:\/\/testnew.indinet.co.in\/indinet\/indinet-broadband-contact","title":{"rendered":"Contact Us"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"151\" class=\"elementor elementor-151\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7913957 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"7913957\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcfce2f elementor-widget elementor-widget-html\" data-id=\"fcfce2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"indinet-contact-page-wrapper\" style=\"font-family: 'Poppins', sans-serif; color: #333; line-height: 1.6; max-width: 1200px; margin: 0 auto; padding: 20px;\">\r\n    \r\n    <!-- Introduction with Focus Keyword in first 10% -->\r\n    <h1 style=\"color: #222; font-size: 32px; font-weight: 700; margin-bottom: 20px; border-left: 5px solid #e1251e; padding-left: 15px;\">Indinet Broadband Contact & Customer Support<\/h1>\r\n    \r\n    <p style=\"font-size: 16px; margin-bottom: 25px;\">\r\n        Are you looking for the official <strong>Indinet Broadband Contact<\/strong> details? Whether you are a new customer wanting to get high-speed internet, or an existing user seeking billing and technical assistance, we are here to help you. Our customer care teams and local cable operators work closely to keep you connected 24\/7. Please feel free to get in touch with our help desk using any of the communication methods listed on this page.\r\n    <\/p>\r\n\r\n    <!-- Table of Contents (Resolves Rank Math Readability Warning by matching Easy TOC classes) -->\r\n    <div id=\"ez-toc-container\" class=\"ez-toc-container rank-math-toc lwptoc toc_list\" style=\"background: #fdfdfd; border: 1px solid #e2e8f0; border-radius: 8px; padding: 20px; margin-bottom: 30px; box-shadow: 0 4px 12px rgba(0,0,0,0.03);\">\r\n        <h4 class=\"ez-toc-title\" style=\"margin: 0 0 12px 0; font-size: 16px; font-weight: 700; color: #222; text-transform: uppercase; letter-spacing: 0.5px; display: flex; align-items: center; gap: 8px;\">\r\n            <span style=\"color: #e1251e;\">\ud83d\udccb<\/span> Quick Navigation Guide\r\n        <\/h4>\r\n        <ul class=\"ez-toc-list\" style=\"margin: 0; padding-left: 20px; font-size: 14px; line-height: 1.8;\">\r\n            <li><a href=\"#contact-details\" style=\"color: #e1251e; text-decoration: none; font-weight: 500;\">Indinet Broadband Contact Details<\/a><\/li>\r\n            <li><a href=\"#inquiry-form\" style=\"color: #e1251e; text-decoration: none; font-weight: 500;\">Quick Online Inquiry Form<\/a><\/li>\r\n            <li><a href=\"#when-to-use\" style=\"color: #e1251e; text-decoration: none; font-weight: 500;\">When to Use the Indinet Broadband Support Line<\/a><\/li>\r\n            <li><a href=\"#local-issues\" style=\"color: #e1251e; text-decoration: none; font-weight: 500;\">Resolving Local Connection Issues Easily<\/a><\/li>\r\n            <li><a href=\"#app-downloads\" style=\"color: #e1251e; text-decoration: none; font-weight: 500;\">Official App Downloads & Resources<\/a><\/li>\r\n            <li><a href=\"#faq\" style=\"color: #e1251e; text-decoration: none; font-weight: 500;\">Frequently Asked Questions (FAQ)<\/a><\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <!-- Support Banner (SEO Image) -->\r\n    <div style=\"margin: 30px 0; overflow: hidden; border-radius: 10px; box-shadow: 0 5px 15px rgba(0,0,0,0.1);\">\r\n        <img decoding=\"async\" src=\"https:\/\/testnew.indinet.co.in\/indinet\/wp-content\/uploads\/2026\/05\/contact.webp\" alt=\"Indinet Broadband Contact Center\" style=\"width: 100%; height: auto; display: block;\" \/>\r\n    <\/div>\r\n\r\n    <!-- Contact Info Cards -->\r\n    <div style=\"display: flex; flex-wrap: wrap; margin: 0 -15px 40px -15px;\">\r\n        <!-- Left details -->\r\n        <div style=\"flex: 1 1 380px; padding: 15px; box-sizing: border-box;\">\r\n            <div id=\"contact-details\" style=\"background: #ffffff; border-radius: 8px; box-shadow: 0 4px 15px rgba(0,0,0,0.06); padding: 30px; border-top: 4px solid #e1251e; height: 100%;\">\r\n                <h3 style=\"color: #222; font-size: 20px; font-weight: 700; margin-top: 0; margin-bottom: 25px; border-bottom: 2px solid #f0f0f0; padding-bottom: 10px;\">Indinet Broadband Contact Details<\/h3>\r\n                \r\n                <!-- Toll Free & Support Lines -->\r\n                <div style=\"display: flex; margin-bottom: 20px; align-items: flex-start;\">\r\n                    <div style=\"color: #e1251e; font-size: 20px; margin-right: 15px; width: 25px; text-align: center;\">\ud83d\udcde<\/div>\r\n                    <div>\r\n                        <h4 style=\"margin: 0 0 5px 0; font-size: 15px; font-weight: 600; color: #222;\">Helplines & Support Numbers<\/h4>\r\n                        <p style=\"margin: 0; font-size: 14px; color: #555; line-height: 1.8;\">\r\n                            Toll-Free: <a href=\"tel:18001234001\" style=\"color: #e1251e; text-decoration: none; font-weight: 600;\">1800-123-4001<\/a><br>\r\n                            Vijayawada: <a href=\"tel:0866-6917777\" style=\"color: #e1251e; text-decoration: none; font-weight: 600;\">0866-6917777<\/a> \/ <a href=\"tel:9759917777\" style=\"color: #e1251e; text-decoration: none; font-weight: 600;\">9759917777<\/a>\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <!-- WhatsApp Support -->\r\n                <div style=\"display: flex; margin-bottom: 20px; align-items: flex-start;\">\r\n                    <div style=\"color: #e1251e; font-size: 20px; margin-right: 15px; width: 25px; text-align: center;\">\ud83d\udcac<\/div>\r\n                    <div>\r\n                        <h4 style=\"margin: 0 0 5px 0; font-size: 15px; font-weight: 600; color: #222;\">WhatsApp Chat Support<\/h4>\r\n                        <p style=\"margin: 0; font-size: 14px; color: #555;\">\r\n                            <a href=\"https:\/\/wa.me\/919836116900\" target=\"_blank\" rel=\"noopener\" style=\"color: #e1251e; text-decoration: none; font-weight: 600;\">+91 98361 16900<\/a>\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <!-- Email Inquiries -->\r\n                <div style=\"display: flex; margin-bottom: 25px; align-items: flex-start;\">\r\n                    <div style=\"color: #e1251e; font-size: 20px; margin-right: 15px; width: 25px; text-align: center;\">\u2709\ufe0f<\/div>\r\n                    <div>\r\n                        <h4 style=\"margin: 0 0 5px 0; font-size: 15px; font-weight: 600; color: #222;\">Email Inquiry<\/h4>\r\n                        <p style=\"margin: 0; font-size: 14px; color: #555; line-height: 1.8;\">\r\n                            Support: <a href=\"mailto:indicare@indinet.co.in\" style=\"color: #e1251e; text-decoration: none; font-weight: 600;\">indicare@indinet.co.in<\/a><br>\r\n                            Corporate: <a href=\"mailto:contact@sitinetworks.com\" style=\"color: #e1251e; text-decoration: none;\">contact@sitinetworks.com<\/a>\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <!-- Office Locations -->\r\n                <div style=\"display: flex; margin-bottom: 20px; align-items: flex-start;\">\r\n                    <div style=\"color: #e1251e; font-size: 20px; margin-right: 15px; width: 25px; text-align: center;\">\ud83d\udccd<\/div>\r\n                    <div>\r\n                        <h4 style=\"margin: 0 0 5px 0; font-size: 15px; font-weight: 600; color: #222;\">Office Locations<\/h4>\r\n                        <p style=\"margin: 0 0 10px 0; font-size: 13px; color: #555; line-height: 1.5;\">\r\n                            <strong>Kolkata Office:<\/strong><br>\r\n                            MEDIASITI-14th Floor, XI-4, EP Block, Street No: 26, Salt Lake Electronic Complex, Kolkata, India - 700091\r\n                        <\/p>\r\n                        <p style=\"margin: 0; font-size: 13px; color: #555; line-height: 1.5;\">\r\n                            <strong>Vijayawada Office:<\/strong><br>\r\n                            SITI NETWORKS AP\/TS, #40-1-71, 3rd Floor, Damro Building, Opp Eenadu, Benz Circle, Vijayawada - 520010\r\n                        <\/p>\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <div style=\"background: #fafafa; border-radius: 6px; padding: 15px; border-left: 3px solid #e1251e;\">\r\n                    <span style=\"font-size: 13px; font-weight: 600; color: #666; display: block; text-transform: uppercase;\">Working Hours<\/span>\r\n                    <strong style=\"font-size: 15px; color: #222; display: block; margin-top: 5px;\">08:00 AM - 10:00 PM (Daily)<\/strong>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <!-- Form Box -->\r\n        <div style=\"flex: 2 1 480px; padding: 15px; box-sizing: border-box;\">\r\n            <div id=\"inquiry-form\" style=\"background: #ffffff; border-radius: 8px; box-shadow: 0 4px 15px rgba(0,0,0,0.06); padding: 30px; border-top: 4px solid #333; height: 100%;\">\r\n                <h3 style=\"color: #222; font-size: 20px; font-weight: 700; margin-top: 0; margin-bottom: 25px; border-bottom: 2px solid #f0f0f0; padding-bottom: 10px;\">Quick Online Inquiry Form<\/h3>\r\n                \r\n                <form action=\"\" method=\"post\" id=\"elementor-contact-form\" style=\"display: flex; flex-wrap: wrap; margin: -10px;\">\r\n                    <div style=\"flex: 1 1 200px; padding: 10px; box-sizing: border-box;\">\r\n                        <label style=\"display: block; font-size: 13px; font-weight: 600; margin-bottom: 5px; color: #666;\">Name *<\/label>\r\n                        <input type=\"text\" name=\"username\" required style=\"width: 100%; padding: 10px; border: 1px solid #ddd; border-radius: 4px; box-sizing: border-box;\">\r\n                    <\/div>\r\n                    \r\n                    <div style=\"flex: 1 1 200px; padding: 10px; box-sizing: border-box;\">\r\n                        <label style=\"display: block; font-size: 13px; font-weight: 600; margin-bottom: 5px; color: #666;\">Email Address *<\/label>\r\n                        <input type=\"email\" name=\"email\" required style=\"width: 100%; padding: 10px; border: 1px solid #ddd; border-radius: 4px; box-sizing: border-box;\">\r\n                    <\/div>\r\n\r\n                    <div style=\"flex: 1 1 200px; padding: 10px; box-sizing: border-box;\">\r\n                        <label style=\"display: block; font-size: 13px; font-weight: 600; margin-bottom: 5px; color: #666;\">Company Name<\/label>\r\n                        <input type=\"text\" name=\"company\" style=\"width: 100%; padding: 10px; border: 1px solid #ddd; border-radius: 4px; box-sizing: border-box;\">\r\n                    <\/div>\r\n                    \r\n                    <div style=\"flex: 1 1 200px; padding: 10px; box-sizing: border-box;\">\r\n                        <label style=\"display: block; font-size: 13px; font-weight: 600; margin-bottom: 5px; color: #666;\">Phone\/Mobile *<\/label>\r\n                        <input type=\"tel\" name=\"phone\" required style=\"width: 100%; padding: 10px; border: 1px solid #ddd; border-radius: 4px; box-sizing: border-box;\">\r\n                    <\/div>\r\n\r\n                    <div style=\"flex: 1 1 100%; padding: 10px; box-sizing: border-box;\">\r\n                        <label style=\"display: block; font-size: 13px; font-weight: 600; margin-bottom: 5px; color: #666;\">Write Your Message *<\/label>\r\n                        <textarea name=\"message\" required style=\"width: 100%; height: 100px; padding: 10px; border: 1px solid #ddd; border-radius: 4px; box-sizing: border-box; resize: vertical;\"><\/textarea>\r\n                    <\/div>\r\n\r\n                    <div style=\"flex: 1 1 100%; padding: 10px; box-sizing: border-box; display: flex; align-items: center; justify-content: flex-start; flex-wrap: wrap; gap: 10px;\">\r\n                        <div style=\"padding: 8px 15px; background: #fff5f5; border: 1px solid #ffcccc; color: #e1251e; font-weight: 700; border-radius: 4px;\">5 + 8 = ?<\/div>\r\n                        <input type=\"hidden\" name=\"sum\" value=\"13\">\r\n                        <input type=\"text\" name=\"u_sum\" required placeholder=\"Enter Captcha Answer\" style=\"width: 180px; padding: 10px; border: 1px solid #ddd; border-radius: 4px; box-sizing: border-box;\">\r\n                    <\/div>\r\n\r\n                    <div style=\"flex: 1 1 100%; padding: 10px; box-sizing: border-box; display: flex; gap: 15px; margin-top: 10px;\">\r\n                        <button type=\"submit\" name=\"submit-form\" style=\"background: #e1251e; color: #ffffff; border: none; padding: 12px 25px; font-size: 15px; font-weight: 600; border-radius: 4px; cursor: pointer; text-transform: uppercase;\">Submit Message<\/button>\r\n                        <a href=\"tel:18001234001\" style=\"background: #333333; color: #ffffff; padding: 12px 25px; font-size: 15px; font-weight: 600; border-radius: 4px; text-decoration: none; text-align: center; text-transform: uppercase;\">Call Toll-Free<\/a>\r\n                    <\/div>\r\n                <\/form>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- H2 Section containing Focus Keyword -->\r\n    <h2 id=\"when-to-use\" style=\"color: #222; font-size: 24px; font-weight: 600; margin-top: 40px; margin-bottom: 15px;\">When to Use the Indinet Broadband Contact Details?<\/h2>\r\n    \r\n    <p style=\"margin-bottom: 20px; font-size: 15px;\">\r\n        To make things easy, we have listed the primary service situations where contacting our support desk will benefit you directly. Keeping the official <strong>Indinet Broadband Contact<\/strong> details handy saves you time when experiencing any issues:\r\n    <\/p>\r\n\r\n    <div style=\"background: #fdfdfd; padding: 25px; border-radius: 8px; border: 1px solid #eee; margin-bottom: 35px;\">\r\n        <ul style=\"padding-left: 20px; margin: 0; font-size: 15px; color: #444;\">\r\n            <li style=\"margin-bottom: 10px;\"><strong>New Broadband Connections:<\/strong> Ready to experience superfast speeds? Get in touch via the <strong>Indinet Broadband Contact<\/strong> channel to inquire about coverage at your location, documents needed, and current promotional registration deals. Our team will verify network feasibility in your area and guide you through the packages.<\/li>\r\n            <li style=\"margin-bottom: 10px;\"><strong>Technical Glitches & Troubleshooting:<\/strong> If you are experiencing slower data rates, intermittent connection drops, or physical line breaks, our broadband engineers will resolve these issues rapidly. Local operators can be dispatched instantly to fix hardware problems on your premises.<\/li>\r\n            <li style=\"margin-bottom: 10px;\"><strong>Monthly Bill Payments & Invoicing:<\/strong> Get instant solutions regarding payments, outstanding dues, billing cycles, security deposits, and how to verify transaction receipts. If you faced any issues during an online payment transaction, our billing experts will investigate it immediately.<\/li>\r\n            <li style=\"margin-bottom: 10px;\"><strong>Router Upgrades:<\/strong> Call customer care to request a high-quality dual-band XPON router upgrade for better indoor Wi-Fi range and faster wireless data packets.<\/li>\r\n            <li style=\"margin-bottom: 0;\"><strong>OTT Subscription Activations:<\/strong> Get help linking your broadband-bundled subscription plans with premium streaming platforms using our custom packages.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <!-- H3 Section addressing common complaints\/help -->\r\n    <h3 id=\"local-issues\" style=\"color: #222; font-size: 20px; font-weight: 600; margin-top: 35px; margin-bottom: 15px;\">Resolving Local Connection Issues Easily<\/h3>\r\n    <p style=\"margin-bottom: 25px; font-size: 15px;\">\r\n        We believe in localized customer care support. In addition to our centralized corporate phone numbers, Indinet Broadband service utilizes trusted partners and local cable operators in Andhra Pradesh, Telangana, and West Bengal. When you raise a request through the <strong>Indinet Broadband Contact<\/strong> form, we immediately route your issue to the technician closest to your local node. This unique system guarantees that hardware problems (like copper or fiber line damage) get resolved within hours instead of days, giving you unmatched reliability.\r\n    <\/p>\r\n\r\n    <!-- Outbound and Internal links section to satisfy Rank Math checks -->\r\n    <h3 id=\"app-downloads\" style=\"color: #222; font-size: 20px; font-weight: 600; margin-top: 35px; margin-bottom: 15px;\">Official App Downloads & Resource Navigation<\/h3>\r\n    <p style=\"margin-bottom: 35px; font-size: 15px;\">\r\n        You can also manage your plan, raise complaint tickets, and recharge your account with a few clicks on your smartphone. To manage your account on the go, you can directly <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.siti.playtop\" target=\"_blank\" rel=\"noopener\" style=\"color: #e1251e; font-weight: bold; text-decoration: underline;\">Download the SITI Playtop App on Google Play<\/a>. For more information regarding our parent company's networks across India, visit the parent website at <a href=\"https:\/\/sitinetworks.com\" target=\"_blank\" rel=\"noopener\" style=\"color: #e1251e; font-weight: bold; text-decoration: underline;\">SITI Networks Corporate Portal<\/a>. If you want to check our current packages or learn more about high-speed internet availability, please browse our <a href=\"https:\/\/testnew.indinet.co.in\/indinet\/\" style=\"color: #e1251e; font-weight: bold; text-decoration: underline;\">Indinet Broadband Homepage<\/a> to review current deals. Let us know if you require any specialized field support.\r\n    <\/p>\r\n\r\n    <!-- FAQ Section -->\r\n    <h2 id=\"faq\" style=\"color: #222; font-size: 24px; font-weight: 600; margin-top: 40px; margin-bottom: 25px;\">Frequently Asked Questions (FAQ)<\/h2>\r\n\r\n    <div style=\"background: #f8f9fa; padding: 25px; border-radius: 8px; border-left: 4px solid #e1251e; margin-bottom: 30px;\">\r\n        <div style=\"margin-bottom: 20px; border-bottom: 1px solid #e5e5e5; padding-bottom: 15px;\">\r\n            <h4 style=\"color: #222; font-size: 16px; font-weight: 600; margin-bottom: 8px;\">What is the quickest way to contact customer care?<\/h4>\r\n            <p style=\"margin: 0; font-size: 14px; color: #555;\">The absolute fastest method to reach us is by calling the official <strong>Indinet Broadband Contact<\/strong> toll-free helpline at <strong>1800-123-4001<\/strong>. Our phone support is operational daily during active working hours.<\/p>\r\n        <\/div>\r\n\r\n        <div style=\"margin-bottom: 20px; border-bottom: 1px solid #e5e5e5; padding-bottom: 15px;\">\r\n            <h4 style=\"color: #222; font-size: 16px; font-weight: 600; margin-bottom: 8px;\">Can I report line damage or connection outages through the site?<\/h4>\r\n            <p style=\"margin: 0; font-size: 14px; color: #555;\">Yes! You can fill out our online Quick Inquiry form with your name, phone number, and location details. Your inquiry will be forwarded instantly to your neighborhood technical support operator.<\/p>\r\n        <\/div>\r\n\r\n        <div style=\"margin-bottom: 0;\">\r\n            <h4 style=\"color: #222; font-size: 16px; font-weight: 600; margin-bottom: 8px;\">Is technical support available on weekends?<\/h4>\r\n            <p style=\"margin: 0; font-size: 14px; color: #555;\">Yes, our local operators and technical repair networks are operational on Saturdays and Sundays to handle queries regarding fiber line breakage or device configurations.<\/p>\r\n        <\/div>\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n<!-- FAQ Schema (JSON-LD) for Search Engine Rich Snippets -->\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What is the quickest way to contact customer care?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"The absolute fastest method to reach us is by calling the official Indinet Broadband Contact toll-free helpline at 1800-123-4001. Our phone support is operational daily during active working hours.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Can I report line damage or connection outages through the site?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Yes! You can fill out our online Quick Inquiry form with your name, phone number, and location details. Your inquiry will be forwarded instantly to your neighborhood technical support operator.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Is technical support available on weekends?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Yes, our local operators and technical repair networks are operational on Saturdays and Sundays to handle queries regarding fiber line breakage or device configurations.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c0ea2d5 e-con-full e-flex e-con e-parent\" data-id=\"c0ea2d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f66b2a9 elementor-widget elementor-widget-html\" data-id=\"f66b2a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- breadcrumb area start - EXACT SAME AS PLANS PAGE -->\r\n<div class=\"breadcrumb__area breadcrumb__overlay breadcrumb__height p-relative fix\"\r\n     style=\"background-image: linear-gradient(rgba(0, 0, 0, 0.55), rgba(0, 0, 0, 0.55)), url('https:\/\/testnew.indinet.co.in\/indinet\/wp-content\/uploads\/2026\/05\/contact.webp'); \r\n            background-size: cover; \r\n            background-position: center;\">\r\n   <div class=\"container\">\r\n     <div class=\"row\">\r\n        <div class=\"col-xxl-12\">\r\n           <div class=\"breadcrumb__content z-index text-center\">\r\n              <div class=\"breadcrumb__list\">\r\n                 <span><a href=\"home\"><i class=\"fa fa-home\"><\/i> Home<\/a><\/span>\r\n                 <span class=\"dvdr\" style=\"color: #fff; font-size: 19px; margin: 0 12px; opacity: 0.95;\">\u2192<\/span>\r\n                 <span>Contact Us<\/span>\r\n              <\/div>\r\n              <h3 class=\"breadcrumb__title\">Contact Us<\/h3>\r\n           <\/div>\r\n        <\/div>\r\n     <\/div>\r\n   <\/div>\r\n<\/div>\r\n<!-- breadcrumb area end -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a272578 e-con-full e-flex e-con e-parent\" data-id=\"a272578\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d650f58 elementor-widget elementor-widget-html\" data-id=\"d650f58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    \/* ===== PRESERVED STYLES ===== *\/\r\n    .contact-info-card {\r\n        background: white;\r\n        border-radius: 24px;\r\n        padding: 30px 25px;\r\n        height: 100%;\r\n        transition: all 0.3s ease;\r\n        border: 1px solid rgba(0,123,255,0.15);\r\n        box-shadow: 0 8px 25px rgba(0,0,0,0.05);\r\n    }\r\n    .contact-info-card:hover {\r\n        transform: translateY(-5px);\r\n        box-shadow: 0 20px 35px rgba(0,123,255,0.12);\r\n        border-color: #007bff;\r\n    }\r\n    .contact-icon-circle {\r\n        width: 70px;\r\n        height: 70px;\r\n        background: #f0f7ff;\r\n        border-radius: 50%;\r\n        display: flex;\r\n        align-items: center;\r\n        justify-content: center;\r\n        margin-bottom: 20px;\r\n        transition: all 0.3s ease;\r\n    }\r\n    .contact-info-card:hover .contact-icon-circle {\r\n        background: #FFB302;\r\n    }\r\n    .contact-form-wrapper {\r\n        background: white;\r\n        border-radius: 30px;\r\n        padding: 40px;\r\n        box-shadow: 0 20px 45px rgba(0,0,0,0.08);\r\n        border: 1px solid #eef2f8;\r\n    }\r\n\r\n    \/* ===== IMPROVED ACCORDION STYLES (Light Themes for High Contrast) ===== *\/\r\n    #yl-ask-questions-wrapper {\r\n        --yl-font: 'DM Sans', sans-serif;\r\n        position: relative;\r\n        width: 100%;\r\n        font-family: var(--yl-font);\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    #yl-ask-questions-wrapper .yl-accordion {\r\n        position: relative;\r\n        width: 100%;\r\n        display: flex;\r\n        flex-direction: column;\r\n        gap: 14px;\r\n    }\r\n\r\n    #yl-ask-questions-wrapper .yl-acc-item {\r\n        background-color: #ffffff;\r\n        border-radius: 16px;\r\n        border: 1px solid #e2e8f0;\r\n        overflow: hidden;\r\n        transition: all 0.3s ease;\r\n    }\r\n\r\n    #yl-ask-questions-wrapper .yl-acc-btn {\r\n        position: relative;\r\n        width: 100%;\r\n        padding: 16px 20px;\r\n        padding-right: 50px;\r\n        text-align: left;\r\n        font-family: var(--yl-font);\r\n        font-weight: 700;\r\n        font-size: 16px;\r\n        background-color: #f8fafc;\r\n        border: none;\r\n        outline: none;\r\n        cursor: pointer;\r\n        display: flex;\r\n        align-items: center;\r\n        justify-content: space-between;\r\n        transition: background-color 0.2s ease, color 0.2s ease;\r\n    }\r\n\r\n    \/* Blue Theme Variant (Soft Tint) *\/\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-blue-item {\r\n        border-color: #cbd5e1;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-blue-item .yl-acc-btn {\r\n        background-color: #eff6ff;\r\n        color: #1e3a8a;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-blue-item.yl-active {\r\n        border-color: #3b82f6;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-blue-item .yl-officer-name { color: #1d4ed8; }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-blue-item .yl-svg-icon { fill: #2563eb; }\r\n\r\n    \/* Yellow Theme Variant (Soft Tint) *\/\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-yellow-item {\r\n        border-color: #cbd5e1;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-yellow-item .yl-acc-btn {\r\n        background-color: #fffbeb;\r\n        color: #78350f;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-yellow-item.yl-active {\r\n        border-color: #f59e0b;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-yellow-item .yl-officer-name { color: #b45309; }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-yellow-item .yl-svg-icon { fill: #d97706; }\r\n\r\n    \/* Red Theme Variant (Soft Tint) *\/\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-red-item {\r\n        border-color: #cbd5e1;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-red-item .yl-acc-btn {\r\n        background-color: #fef2f2;\r\n        color: #7f1d1d;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-red-item.yl-active {\r\n        border-color: #ef4444;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-red-item .yl-officer-name { color: #b91c1c; }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-theme-red-item .yl-svg-icon { fill: #dc2626; }\r\n\r\n    \/* Accordion Toggle Icons *\/\r\n    #yl-ask-questions-wrapper .yl-acc-icon {\r\n        position: absolute;\r\n        right: 20px;\r\n        top: 50%;\r\n        transform: translateY(-50%);\r\n        width: 14px;\r\n        height: 14px;\r\n        display: inline-flex;\r\n        align-items: center;\r\n        justify-content: center;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-icon svg {\r\n        width: 14px;\r\n        height: 14px;\r\n        fill: currentColor;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-item .icon-minus { display: none; }\r\n    #yl-ask-questions-wrapper .yl-acc-item .icon-plus { display: block; }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-active .icon-minus { display: block; }\r\n    #yl-ask-questions-wrapper .yl-acc-item.yl-active .icon-plus { display: none; }\r\n\r\n    \/* Accordion Body *\/\r\n    #yl-ask-questions-wrapper .yl-acc-collapse {\r\n        max-height: none;\r\n        overflow: hidden;\r\n        transition: max-height 0.35s ease-out;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-acc-body {\r\n        background-color: #ffffff;\r\n        padding: 18px 20px;\r\n        font-size: 15px;\r\n        line-height: 24px;\r\n        color: #334155;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-officer-block {\r\n        margin-bottom: 14px;\r\n        padding-bottom: 14px;\r\n        border-bottom: 1px solid #f1f5f9;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-officer-block:last-child {\r\n        margin-bottom: 0;\r\n        padding-bottom: 0;\r\n        border-bottom: none;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-officer-name {\r\n        font-size: 16px;\r\n        font-weight: 700;\r\n        margin-bottom: 6px;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-contact-info {\r\n        display: flex;\r\n        flex-direction: column;\r\n        gap: 10px;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-info-item {\r\n        display: flex;\r\n        align-items: center;\r\n        gap: 12px;\r\n        font-size: 14px;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-info-item .yl-svg-icon {\r\n        width: 16px;\r\n        height: 16px;\r\n        flex-shrink: 0;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-info-item a {\r\n        color: #0f172a;\r\n        font-weight: 600;\r\n        text-decoration: none;\r\n    }\r\n    #yl-ask-questions-wrapper .yl-info-item a:hover {\r\n        color: #007bff;\r\n        text-decoration: underline;\r\n    }\r\n\r\n    \/* ===== CONTACT FORM 7 SPECIFIC FIXES ===== *\/\r\n    .wpcf7-form-control-wrap {\r\n        display: block;\r\n        margin-bottom: 5px;\r\n    }\r\n    .form-control-custom {\r\n        width: 100%;\r\n        background: #f8fafd;\r\n        border: 1px solid #e2e8f0;\r\n        border-radius: 16px;\r\n        padding: 12px 20px;\r\n        font-size: 15px;\r\n        transition: all 0.2s;\r\n    }\r\n    .form-control-custom:focus {\r\n        border-color: #007bff;\r\n        box-shadow: 0 0 0 3px rgba(0,123,255,0.1);\r\n        background: white;\r\n        outline: none;\r\n    }\r\n    .contact-form-wrapper label {\r\n        font-weight: 700 !important;\r\n    }\r\n    .btn-submit {\r\n        background: #007bff !important;\r\n        border: none !important;\r\n        padding: 14px 35px !important;\r\n        font-weight: 700 !important;\r\n        border-radius: 50px !important;\r\n        transition: all 0.3s !important;\r\n        color: white !important;\r\n        font-size: 16px !important;\r\n        letter-spacing: 0.5px !important;\r\n        cursor: pointer;\r\n    }\r\n    .btn-submit:hover {\r\n        background: #FFB302 !important;\r\n        transform: translateY(-2px);\r\n        box-shadow: 0 10px 20px rgba(0,0,0,0.1);\r\n        color: #1a1c21 !important;\r\n    }\r\n    .wpcf7-response-output {\r\n        margin: 20px 0 0 0 !important;\r\n        padding: 15px !important;\r\n        border-radius: 12px !important;\r\n        font-size: 14px;\r\n        border: 2px solid #007bff !important;\r\n    }\r\n    .tp-section-subtitle {\r\n        color: #007bff;\r\n        font-weight: 600;\r\n        letter-spacing: 1px;\r\n        font-size: 15px;\r\n        text-transform: uppercase;\r\n    }\r\n    .section-subtitle-border {\r\n        position: relative;\r\n        display: inline-block;\r\n        padding-bottom: 8px;\r\n    }\r\n    .section-subtitle-border:after {\r\n        content: '';\r\n        position: absolute;\r\n        bottom: 0;\r\n        left: 0;\r\n        width: 100%;\r\n        height: 2px;\r\n        background: #FFB302;\r\n    }\r\n    .section-subtitle-border-center {\r\n        position: relative;\r\n        display: inline-block;\r\n        padding-bottom: 8px;\r\n    }\r\n    .section-subtitle-border-center:after {\r\n        content: '';\r\n        position: absolute;\r\n        bottom: 0;\r\n        left: 50%;\r\n        transform: translateX(-50%);\r\n        width: 100%;\r\n        height: 2px;\r\n        background: #FFB302;\r\n    }\r\n    .tp-section-title {\r\n        font-size: 34px;\r\n        font-weight: 700;\r\n        color: #1a1a2e;\r\n        margin-top: 8px;\r\n        line-height: 1.2;\r\n    }\r\n    @media (max-width: 768px) {\r\n        .contact-form-wrapper { padding: 25px; }\r\n        .tp-section-title { font-size: 28px; }\r\n    }\r\n<\/style>\r\n\r\n<div class=\"pt-100 pb-90\" style=\"background: #f9fbfe;\">\r\n    <div class=\"container\">\r\n        <div class=\"row g-5\">\r\n            <!-- LEFT SIDE: ACCORDION & CONTACT DETAILS -->\r\n            <div class=\"col-lg-6\">\r\n                <div class=\"mb-30 wow fadeInUp\" data-wow-duration=\".8s\">\r\n                    <span class=\"tp-section-subtitle section-subtitle-border d-inline-block mb-2\">Get In Touch<\/span>\r\n                    <h2 class=\"tp-section-title\">We're Here To Assist You 24\/7<\/h2>\r\n                    <p class=\"mt-15\" style=\"color: #5a6e85; font-size: 16px; line-height: 1.6;\">Have a complaint or want to learn more about our products and services? Reach out to our team\u2014we are here to help.<\/p>\r\n                <\/div>\r\n\r\n                <!-- ACCORDION SECTION (All Open by Default) -->\r\n                <div id=\"yl-ask-questions-wrapper\" class=\"mb-40\">\r\n                    <div class=\"yl-accordion\" id=\"ylAccordionList\">\r\n\r\n                        <!-- Customer Care Support (Blue) -->\r\n                        <div class=\"yl-acc-item yl-theme-blue-item yl-active\">\r\n                            <button class=\"yl-acc-btn\" type=\"button\" aria-expanded=\"true\">\r\n                                <span>Customer Care Support<\/span>\r\n                                <span class=\"yl-acc-icon\">\r\n                                    <svg class=\"icon-plus\" viewBox=\"0 0 448 512\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg>\r\n                                    <svg class=\"icon-minus\" viewBox=\"0 0 448 512\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3 32 32 32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg>\r\n                                <\/span>\r\n                            <\/button>\r\n                            <div class=\"yl-acc-collapse\">\r\n                                <div class=\"yl-acc-body\">\r\n                                    <div class=\"yl-contact-info\">\r\n                                        <div class=\"yl-info-item\">\r\n                                            <svg class=\"yl-svg-icon\" viewBox=\"0 0 512 512\"><path d=\"M164.9 24.6c-7.7-18.6-28-28.5-47.4-23.2l-88 24C12.1 30.2 0 46 0 64C0 311.4 200.6 512 448 512c18 0 33.8-12.1 38.6-29.5l24-88c5.3-19.4-4.6-39.7-23.2-47.4l-96-40c-16.3-6.8-35.2-2.1-46.3 11.6L304.7 368C234.3 334.7 177.3 277.7 144 207.3L193.3 167c13.7-11.2 18.4-30 11.6-46.3l-40-96z\"\/><\/svg>\r\n                                            <span><strong>Toll Free:<\/strong> <a href=\"tel:18001234001\">1800 1234 001<\/a><\/span>\r\n                                        <\/div>\r\n                                        <div class=\"yl-info-item\">\r\n                                            <svg class=\"yl-svg-icon\" viewBox=\"0 0 512 512\"><path d=\"M48 64C21.5 64 0 85.5 0 112c0 15.1 7.1 29.3 19.2 38.4L236.8 313.6c11.4 8.5 27 8.5 38.4 0L492.8 150.4c12.1-9.1 19.2-23.3 19.2-38.4c0-26.5-21.5-48-48-48H48zM0 176V384c0 35.3 28.7 64 64 64H448c35.3 0 64-28.7 64-64V176L294.4 339.2c-22.8 17.1-54 17.1-76.8 0L0 176z\"\/><\/svg>\r\n                                            <span><strong>Email:<\/strong> <a href=\"mailto:indicare@indinet.co.in\">indicare@indinet.co.in<\/a><\/span>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <!-- Customer Care Head (Yellow) -->\r\n                        <div class=\"yl-acc-item yl-theme-yellow-item yl-active\">\r\n                            <button class=\"yl-acc-btn\" type=\"button\" aria-expanded=\"true\">\r\n                                <span>Customer Care Head<\/span>\r\n                                <span class=\"yl-acc-icon\">\r\n                                    <svg class=\"icon-plus\" viewBox=\"0 0 448 512\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg>\r\n                                    <svg class=\"icon-minus\" viewBox=\"0 0 448 512\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3 32 32 32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg>\r\n                                <\/span>\r\n                            <\/button>\r\n                            <div class=\"yl-acc-collapse\">\r\n                                <div class=\"yl-acc-body\">\r\n                                    <div class=\"yl-officer-name\">Abhijit Ghosh<\/div>\r\n                                    <div class=\"yl-contact-info\">\r\n                                        <div class=\"yl-info-item\">\r\n                                            <svg class=\"yl-svg-icon\" viewBox=\"0 0 512 512\"><path d=\"M48 64C21.5 64 0 85.5 0 112c0 15.1 7.1 29.3 19.2 38.4L236.8 313.6c11.4 8.5 27 8.5 38.4 0L492.8 150.4c12.1-9.1 19.2-23.3 19.2-38.4c0-26.5-21.5-48-48-48H48zM0 176V384c0 35.3 28.7 64 64 64H448c35.3 0 64-28.7 64-64V176L294.4 339.2c-22.8 17.1-54 17.1-76.8 0L0 176z\"\/><\/svg>\r\n                                            <span><strong>Email:<\/strong> <a href=\"mailto:abhijit.ghosh@indinet.co.in\">abhijit.ghosh@indinet.co.in<\/a><\/span>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                        <!-- Regulatory Authority (Red) -->\r\n                        <div class=\"yl-acc-item yl-theme-red-item yl-active\">\r\n                            <button class=\"yl-acc-btn\" type=\"button\" aria-expanded=\"true\">\r\n                                <span>Regulatory Authority<\/span>\r\n                                <span class=\"yl-acc-icon\">\r\n                                    <svg class=\"icon-plus\" viewBox=\"0 0 448 512\"><path d=\"M256 80c0-17.7-14.3-32-32-32s-32 14.3-32 32V224H48c-17.7 0-32 14.3-32 32s14.3 32 32 32H192V432c0 17.7 14.3 32 32 32s32-14.3 32-32V288H400c17.7 0 32-14.3 32-32s-14.3-32-32-32H256V80z\"\/><\/svg>\r\n                                    <svg class=\"icon-minus\" viewBox=\"0 0 448 512\"><path d=\"M432 256c0 17.7-14.3 32-32 32L48 288c-17.7 0-32-14.3-32-32s14.3 32 32 32l352 0c17.7 0 32 14.3 32 32z\"\/><\/svg>\r\n                                <\/span>\r\n                            <\/button>\r\n                            <div class=\"yl-acc-collapse\">\r\n                                <div class=\"yl-acc-body\">\r\n                                    <div class=\"yl-officer-block\">\r\n                                        <div class=\"yl-officer-name\">Abhishek Ganguly<\/div>\r\n                                        <div class=\"yl-contact-info\">\r\n                                            <div class=\"yl-info-item\">\r\n                                                <svg class=\"yl-svg-icon\" viewBox=\"0 0 512 512\"><path d=\"M48 64C21.5 64 0 85.5 0 112c0 15.1 7.1 29.3 19.2 38.4L236.8 313.6c11.4 8.5 27 8.5 38.4 0L492.8 150.4c12.1-9.1 19.2-23.3 19.2-38.4c0-26.5-21.5-48-48-48H48zM0 176V384c0 35.3 28.7 64 64 64H448c35.3 0 64-28.7 64-64V176L294.4 339.2c-22.8 17.1-54 17.1-76.8 0L0 176z\"\/><\/svg>\r\n                                                <span><strong>Email:<\/strong> <a href=\"mailto:abhishek.ganguli@icncl.com\">abhishek.ganguli@icncl.com<\/a><\/span>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                    <div class=\"yl-officer-block\">\r\n                                        <div class=\"yl-officer-name\">Pankaj Srivastava<\/div>\r\n                                        <div class=\"yl-contact-info\">\r\n                                            <div class=\"yl-info-item\">\r\n                                                <svg class=\"yl-svg-icon\" viewBox=\"0 0 512 512\"><path d=\"M48 64C21.5 64 0 85.5 0 112c0 15.1 7.1 29.3 19.2 38.4L236.8 313.6c11.4 8.5 27 8.5 38.4 0L492.8 150.4c12.1-9.1 19.2-23.3 19.2-38.4c0-26.5-21.5-48-48-48H48zM0 176V384c0 35.3 28.7 64 64 64H448c35.3 0 64-28.7 64-64V176L294.4 339.2c-22.8 17.1-54 17.1-76.8 0L0 176z\"\/><\/svg>\r\n                                                <span><strong>Email:<\/strong> <a href=\"mailto:pankaj.srivastava@icncl.com\">pankaj.srivastava@icncl.com<\/a><\/span>\r\n                                            <\/div>\r\n                                        <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                            <\/div>\r\n                        <\/div>\r\n\r\n                    <\/div>\r\n                <\/div>\r\n\r\n                <!-- Office Address Card -->\r\n                <div class=\"mb-40 wow fadeInUp\" data-wow-delay=\".4s\">\r\n                    <a href=\"https:\/\/maps.app.goo.gl\/2ZMdpHf2zBuh5rTk6\" target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration: none; color: inherit; display: block;\">\r\n                        <div class=\"contact-info-card text-center\">\r\n                            <div class=\"contact-icon-circle mx-auto\">\r\n                                <i class=\"fa-solid fa-location-dot fa-2x\" style=\"color: #007bff;\"><\/i>\r\n                            <\/div>\r\n                            <h5 style=\"font-weight: 700; font-size: 18px; color: #1a1a2e;\">Office Address<\/h5>\r\n                            <p style=\"font-size: 14px; line-height: 1.6; max-width: 480px; margin: 0 auto; color: #5a6e85;\"><strong>X1-4, 14th Floor, Block EP&GP, Media Siti, Sector-V, Salt Lake Electronics Complex, Kolkata-700091<\/strong><\/p>\r\n                        <\/div>\r\n                    <\/a>\r\n                <\/div>\r\n\r\n                <!-- Service Highlights -->\r\n                <div class=\"service-highlight mb-30 wow fadeInUp\">\r\n                    <div class=\"d-flex align-items-start gap-3\">\r\n                        <i class=\"fa-solid fa-bolt fa-2x\" style=\"color: #FFB302;\"><\/i>\r\n                        <div>\r\n                            <h5 style=\"font-weight: 800; font-size: 18px;\">Lightning-Fast Fiber<\/h5>\r\n                            <p style=\"color: #4a5b72; font-size: 15px;\">Get speeds up to 1 Gbps with zero downtime and 24\/7 network monitoring.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            <!-- RIGHT SIDE: CONTACT FORM -->\r\n            <div class=\"col-lg-6 wow fadeInUp\" data-wow-delay=\".2s\">\r\n                <div class=\"contact-form-wrapper\">\r\n                    <div class=\"text-center mb-4\">\r\n                        <span class=\"tp-section-subtitle section-subtitle-border-center\" style=\"color: #007bff; font-size: 28px; font-weight: 800; letter-spacing: 0.5px;\">Send Us Your Query<\/span>\r\n                        <p style=\"color: #5f6c80; font-size: 15px; margin-top: 15px;\">Fill the form below and our experts will reach you shortly.<\/p>\r\n                    <\/div>\r\n\r\n                    <!-- Contact Form 7 Shortcode -->\r\n                    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1081-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1081\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/indinet\/wp-json\/wp\/v2\/pages\/151#wpcf7-f1081-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1081\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1081-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Full Name*\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"phone-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone Number*\" value=\"\" type=\"tel\" name=\"phone-number\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email-address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Email Address\" value=\"\" type=\"email\" name=\"email-address\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"address\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Address*\" value=\"\" type=\"text\" name=\"address\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"pincode\"><input size=\"40\" maxlength=\"6\" minlength=\"6\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pincode*\" value=\"\" type=\"text\" name=\"pincode\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Subject\" value=\"\" type=\"text\" name=\"subject\" \/><\/span>\n<\/p>\n<div class=\"full-width\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"2\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Tell us about your requirement...\" name=\"message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n\n<!-- Yellow Highlighted Consent Box -->\n<div class=\"full-width\">\n\t<div class=\"custom-consent-box\">\n\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"consent-agreement\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consent-agreement\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">By availing of or subscribing to any services provided by Indinet Service Private Limited (\u201cIndinet\u201d), including Broadband services, the Customer expressly consents and authorises Indinet and\/<span id=\"consent-dots\">... <\/span><a href=\"#\" onclick=\"document.getElementById('consent-more').style.display='inline'; document.getElementById('consent-dots').style.display='none'; this.style.display='none'; event.preventDefault(); event.stopPropagation();\" class=\"read-more-link\">Read more<\/a><span id=\"consent-more\" style=\"display:none;\">or their authorised representatives\/service providers, to contact the Customer through telephone calls, SMS, RCS, WhatsApp, e-mail and\/or other electronic or digital communication channels in connection with the Customer\u2019s account, subscription, service requests, billing, payments, service updates, support, offers and other information relating to the services availed.<br><br>The Customer further consents to receiving promotional, marketing and commercial communications relating to Indinet\u2019s products, services, plans, offers and associated services through the aforesaid communication channels. The Customer may withdraw\/opt out of promotional or marketing communications at any time by contacting Indinet through the designated customer-care or opt-out mechanism. Withdrawal of such consent shall not affect the Customer\u2019s receipt of communications that are necessary for the provision, administration, security, billing or support of the services availed.<br><br>The Customer acknowledges that such consent is being provided voluntarily and that Indinet shall process and use the Customer\u2019s contact information for the above purposes in accordance with applicable law and their applicable privacy policy.<\/span><\/span><\/label><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"full-width mt-2\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n\t<\/p>\n<\/div>\n<style>\n\/* Clean, small & properly aligned consent box *\/\n.custom-consent-box {\n background: #fff9e6;\n border: 1px solid #ffe082;\n border-left: 4px solid #FFB302;\n border-radius: 8px;\n padding: 10px 14px;\n margin-top: 6px;\n margin-bottom: 15px;\n text-align: left !important;\n}\n\n.custom-consent-box .wpcf7-form-control-wrap {\n display: block !important;\n margin: 0 !important;\n}\n\n.custom-consent-box .wpcf7-list-item {\n margin: 0 !important;\n display: block !important;\n}\n\n.custom-consent-box label {\n display: flex !important;\n align-items: flex-start !important;\n gap: 8px !important;\n margin: 0 !important;\n text-align: left !important;\n cursor: pointer;\n}\n\n.custom-consent-box input[type=\"checkbox\"] {\n width: 15px !important;\n height: 15px !important;\n min-width: 15px !important;\n margin-top: 3px !important;\n margin-bottom: 0 !important;\n accent-color: #FFB302 !important;\n cursor: pointer;\n flex-shrink: 0 !important;\n}\n\n.custom-consent-box .wpcf7-list-item-label {\n font-size: 12.5px !important;\n font-weight: 500 !important;\n color: #4a5568 !important;\n line-height: 1.45 !important;\n display: inline !important;\n}\n\n.custom-consent-box a, .read-more-link {\n color: #b37400 !important;\n font-weight: 700 !important;\n text-decoration: underline !important;\n}\n\n.custom-consent-box a:hover, .read-more-link:hover {\n color: #007bff !important;\n}\n<\/style><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<script>\r\n    document.addEventListener(\"DOMContentLoaded\", function() {\r\n        if (typeof WOW !== 'undefined') { new WOW().init(); }\r\n\r\n        function initYlAccordion() {\r\n            var root = document.getElementById('yl-ask-questions-wrapper');\r\n            if (!root) return;\r\n\r\n            var items = root.querySelectorAll('.yl-acc-item');\r\n\r\n            items.forEach(function(item) {\r\n                var btn = item.querySelector('.yl-acc-btn');\r\n                var collapse = item.querySelector('.yl-acc-collapse');\r\n\r\n                \/\/ Keep all opened by default\r\n                if (item.classList.contains('yl-active') && collapse) {\r\n                    collapse.style.maxHeight = (collapse.scrollHeight + 30) + \"px\";\r\n                }\r\n\r\n                btn.addEventListener('click', function() {\r\n                    var isCurrentActive = item.classList.contains('yl-active');\r\n\r\n                    if (isCurrentActive) {\r\n                        item.classList.remove('yl-active');\r\n                        btn.setAttribute('aria-expanded', 'false');\r\n                        if (collapse) collapse.style.maxHeight = \"0px\";\r\n                    } else {\r\n                        item.classList.add('yl-active');\r\n                        btn.setAttribute('aria-expanded', 'true');\r\n                        if (collapse) collapse.style.maxHeight = (collapse.scrollHeight + 30) + \"px\";\r\n                    }\r\n                });\r\n            });\r\n        }\r\n\r\n        initYlAccordion();\r\n    });\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-36e42ad e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"36e42ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-640fa69 elementor-widget elementor-widget-html\" data-id=\"640fa69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- =========================================================================\r\n     INDINET SUPPORT ESCALATION MATRIX & GRIEVANCE REDRESSAL PORTAL\r\n     ========================================================================= -->\r\n<div id=\"indinet-support-portal\" class=\"indinet-portal-root\">\r\n\r\n<style>\r\n    \/* =========================================================================\r\n       1. CONTAINER & TYPOGRAPHY\r\n       ========================================================================= *\/\r\n    #indinet-support-portal {\r\n        width: 100%;\r\n        position: relative;\r\n        box-sizing: border-box;\r\n        background: #ffffff;\r\n        padding: 70px 0 90px 0;\r\n        font-family: inherit;\r\n    }\r\n    \r\n    #indinet-support-portal *, \r\n    #indinet-support-portal *::before, \r\n    #indinet-support-portal *::after {\r\n        box-sizing: border-box;\r\n    }\r\n\r\n    #indinet-support-portal .tp-section-subtitle {\r\n        color: #007bff;\r\n        font-weight: 700;\r\n        letter-spacing: 1.5px;\r\n        font-size: 14px;\r\n        text-transform: uppercase;\r\n        display: inline-block;\r\n    }\r\n\r\n    #indinet-support-portal .section-subtitle-border-center {\r\n        position: relative;\r\n        display: inline-block;\r\n        padding-bottom: 8px;\r\n    }\r\n    #indinet-support-portal .section-subtitle-border-center:after {\r\n        content: '';\r\n        position: absolute;\r\n        bottom: 0;\r\n        left: 50%;\r\n        transform: translateX(-50%);\r\n        width: 100%;\r\n        height: 2px;\r\n        background: #FFB302;\r\n    }\r\n\r\n    #indinet-support-portal .tp-section-title {\r\n        font-size: 34px;\r\n        font-weight: 800;\r\n        color: #1a1a2e;\r\n        margin-top: 12px;\r\n        margin-bottom: 0;\r\n        line-height: 1.25;\r\n        display: block !important;\r\n        width: 100%;\r\n    }\r\n\r\n    \/* =========================================================================\r\n       2. TAB SWITCHER (CUSTOMER VS LCO)\r\n       ========================================================================= *\/\r\n    #indinet-support-portal .matrix-nav-pills {\r\n        display: inline-flex;\r\n        background: #f0f5fc;\r\n        padding: 6px;\r\n        border-radius: 50px;\r\n        border: 1px solid #e2eaf5;\r\n    }\r\n    #indinet-support-portal .matrix-nav-pills .nav-btn {\r\n        border: none;\r\n        background: transparent;\r\n        padding: 11px 32px;\r\n        font-size: 15px;\r\n        font-weight: 700;\r\n        color: #5a6e85;\r\n        border-radius: 50px;\r\n        cursor: pointer;\r\n        transition: all 0.3s ease;\r\n    }\r\n    #indinet-support-portal .matrix-nav-pills .nav-btn.active {\r\n        background: #007bff;\r\n        color: #ffffff;\r\n        box-shadow: 0 4px 15px rgba(0,123,255,0.25);\r\n    }\r\n\r\n    \/* =========================================================================\r\n       3. 3-TIER HIERARCHY CARDS\r\n       ========================================================================= *\/\r\n    #indinet-support-portal .tier-card {\r\n        background: #fcfdfe;\r\n        border: 1px solid #e2eaf5;\r\n        border-radius: 20px;\r\n        padding: 28px 24px;\r\n        height: 100%;\r\n        transition: all 0.3s ease;\r\n        position: relative;\r\n        overflow: hidden;\r\n    }\r\n    #indinet-support-portal .tier-card:hover {\r\n        transform: translateY(-5px);\r\n        border-color: #007bff;\r\n        box-shadow: 0 15px 30px rgba(0,123,255,0.08);\r\n        background: #ffffff;\r\n    }\r\n    #indinet-support-portal .tier-card::before {\r\n        content: '';\r\n        position: absolute;\r\n        top: 0;\r\n        left: 0;\r\n        width: 100%;\r\n        height: 4px;\r\n        background: #007bff;\r\n        opacity: 0.2;\r\n        transition: opacity 0.3s;\r\n    }\r\n    #indinet-support-portal .tier-card:hover::before {\r\n        opacity: 1;\r\n        background: #FFB302;\r\n    }\r\n    #indinet-support-portal .tier-badge {\r\n        display: inline-block;\r\n        background: #eef6ff;\r\n        color: #007bff;\r\n        font-size: 12px;\r\n        font-weight: 800;\r\n        padding: 4px 12px;\r\n        border-radius: 30px;\r\n        text-transform: uppercase;\r\n        margin-bottom: 12px;\r\n    }\r\n    #indinet-support-portal .tier-title {\r\n        font-size: 18px;\r\n        font-weight: 700;\r\n        color: #1a1a2e;\r\n        margin-bottom: 6px;\r\n    }\r\n    #indinet-support-portal .tier-officer-name {\r\n        font-size: 15px;\r\n        font-weight: 700;\r\n        color: #007bff;\r\n        margin-bottom: 8px;\r\n    }\r\n    #indinet-support-portal .tier-tat {\r\n        font-size: 13px;\r\n        font-weight: 700;\r\n        color: #e65100;\r\n        background: #fff8e6;\r\n        padding: 4px 10px;\r\n        border-radius: 8px;\r\n        display: inline-block;\r\n        margin-bottom: 12px;\r\n    }\r\n    #indinet-support-portal .tier-desc {\r\n        font-size: 13.5px;\r\n        color: #5a6e85;\r\n        line-height: 1.55;\r\n        margin-bottom: 14px;\r\n    }\r\n    #indinet-support-portal .tier-contact {\r\n        font-size: 13px;\r\n        color: #1a1a2e;\r\n        border-top: 1px dashed #e2eaf5;\r\n        padding-top: 12px;\r\n        line-height: 1.65;\r\n    }\r\n\r\n    \/* =========================================================================\r\n       4. FORM CONTROLS & CLEAN INPUT STYLING (NO OVERLAPS \/ CLEAN SVG DROPDOWNS)\r\n       ========================================================================= *\/\r\n    #indinet-support-portal .escalation-form-wrapper {\r\n        background: #f8fafd;\r\n        border: 2px solid #e5effa;\r\n        border-radius: 28px;\r\n        padding: 38px 42px;\r\n        box-shadow: 0 15px 40px rgba(0,0,0,0.04);\r\n        position: relative;\r\n        z-index: 5;\r\n    }\r\n\r\n    #indinet-support-portal .contact-icon-circle {\r\n        width: 52px;\r\n        height: 52px;\r\n        background: #eef6ff;\r\n        border-radius: 50%;\r\n        display: flex;\r\n        align-items: center;\r\n        justify-content: center;\r\n        flex-shrink: 0;\r\n    }\r\n\r\n    #indinet-support-portal label {\r\n        font-weight: 700 !important;\r\n        margin-bottom: 8px !important;\r\n        color: #1a1a2e !important;\r\n        display: block !important;\r\n        font-size: 14px !important;\r\n    }\r\n\r\n    #indinet-support-portal .form-control-custom {\r\n        width: 100% !important;\r\n        background: #ffffff !important;\r\n        border: 1px solid #dce4ee !important;\r\n        border-radius: 14px !important;\r\n        padding: 12px 20px !important;\r\n        font-size: 15px !important;\r\n        line-height: 1.5 !important;\r\n        height: 52px !important;\r\n        color: #1a1a2e !important;\r\n        transition: all 0.25s ease !important;\r\n        box-shadow: 0 2px 6px rgba(0,0,0,0.02) !important;\r\n    }\r\n\r\n    #indinet-support-portal .form-control-custom::placeholder {\r\n        color: #9aa8ba !important;\r\n        font-size: 14px !important;\r\n    }\r\n\r\n    \/* Clean Custom SVG Select Arrow *\/\r\n    #indinet-support-portal select.form-control-custom {\r\n        appearance: none !important;\r\n        -webkit-appearance: none !important;\r\n        -moz-appearance: none !important;\r\n        background-color: #ffffff !important;\r\n        background-image: url(\"data:image\/svg+xml,%3Csvg xmlns='http:\/\/www.w3.org\/2000\/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%23007bff' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'%3E%3Cpath d='m6 9 6 6 6-6'\/%3E%3C\/svg%3E\") !important;\r\n        background-repeat: no-repeat !important;\r\n        background-position: right 18px center !important;\r\n        background-size: 16px !important;\r\n        padding-right: 48px !important;\r\n        cursor: pointer !important;\r\n    }\r\n\r\n    \/* Disable theme nice-select inside this form to prevent duplicate glitch *\/\r\n    #indinet-support-portal .escalation-form-wrapper .nice-select {\r\n        display: none !important;\r\n    }\r\n    #indinet-support-portal .escalation-form-wrapper select {\r\n        display: block !important;\r\n        visibility: visible !important;\r\n        opacity: 1 !important;\r\n    }\r\n\r\n    #indinet-support-portal textarea.form-control-custom {\r\n        height: auto !important;\r\n        min-height: 120px !important;\r\n        padding: 16px 20px !important;\r\n        resize: vertical;\r\n    }\r\n\r\n    #indinet-support-portal .form-control-custom:focus {\r\n        border-color: #007bff !important;\r\n        box-shadow: 0 0 0 4px rgba(0,123,255,0.12) !important;\r\n        background: #ffffff !important;\r\n        outline: none !important;\r\n    }\r\n    \r\n    #indinet-support-portal .btn-submit {\r\n        background: #007bff !important;\r\n        border: none !important;\r\n        padding: 15px 38px !important;\r\n        font-weight: 700 !important;\r\n        border-radius: 50px !important;\r\n        transition: all 0.3s !important;\r\n        color: white !important;\r\n        font-size: 15px !important;\r\n        letter-spacing: 0.5px !important;\r\n        cursor: pointer;\r\n    }\r\n    #indinet-support-portal .btn-submit:hover {\r\n        background: #FFB302 !important;\r\n        transform: translateY(-2px);\r\n        box-shadow: 0 10px 20px rgba(0,0,0,0.1);\r\n        color: #1a1c21 !important;\r\n    }\r\n\r\n    \/* =========================================================================\r\n       5. STATUTORY NOTICE BOX\r\n       ========================================================================= *\/\r\n    #indinet-support-portal .nodal-notice-box {\r\n        background: #fdfefe;\r\n        border-radius: 14px;\r\n        padding: 20px 24px;\r\n        box-shadow: 0 4px 20px rgba(0,0,0,0.03);\r\n        margin-top: 35px;\r\n        border: 1px solid #eef2f8;\r\n        border-left: 4px solid #FFB302;\r\n    }\r\n\r\n    @media (max-width: 768px) {\r\n        #indinet-support-portal { padding: 45px 0 65px 0; }\r\n        #indinet-support-portal .escalation-form-wrapper { padding: 25px 20px; }\r\n        #indinet-support-portal .tp-section-title { font-size: 26px; }\r\n        #indinet-support-portal .matrix-nav-pills { width: 100%; display: flex; }\r\n        #indinet-support-portal .matrix-nav-pills .nav-btn { flex: 1; padding: 10px 10px; font-size: 13px; }\r\n    }\r\n<\/style>\r\n\r\n<div class=\"container\">\r\n    \r\n    <!-- TOP HEADER: 1. SUBTITLE ON TOP, 2. MAIN TITLE BELOW SUBTITLE -->\r\n    <div class=\"row justify-content-center text-center mb-45\">\r\n        <div class=\"col-lg-8 wow fadeInUp\">\r\n            \r\n            <!-- 1. SUBTITLE ON TOP -->\r\n            <div class=\"mb-2\">\r\n                <span class=\"tp-section-subtitle section-subtitle-border-center\">\r\n                    Grievance & Resolution Redressal\r\n                <\/span>\r\n            <\/div>\r\n            \r\n            <!-- 2. MAIN TITLE BELOW SUBTITLE -->\r\n            <h2 class=\"tp-section-title\">Support Escalation Matrix<\/h2>\r\n\r\n            <!-- 3. DESCRIPTION BELOW -->\r\n            <p style=\"color: #5a6e85; font-size: 15px; margin-top: 15px; line-height: 1.6;\">\r\n                Have an unresolved complaint or persistent network issue? Use our 3-tier escalation matrix to fast-track your resolution in accordance with TRAI guidelines.\r\n            <\/p>\r\n\r\n            <!-- Persona Switcher Pills (Customer vs. LCO) -->\r\n            <div class=\"matrix-nav-pills mt-30\">\r\n                <button type=\"button\" class=\"nav-btn active\" id=\"btn-tab-customer\" onclick=\"switchMatrixTab('customer')\">\r\n                    <i class=\"fa-solid fa-user me-2\"><\/i> Customer Escalation\r\n                <\/button>\r\n                <button type=\"button\" class=\"nav-btn\" id=\"btn-tab-lco\" onclick=\"switchMatrixTab('lco')\">\r\n                    <i class=\"fa-solid fa-network-wired me-2\"><\/i> LCO \/ Partner Desk\r\n                <\/button>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- ==================== 1. CUSTOMER MATRIX VIEW ==================== -->\r\n    <div id=\"customer-matrix-content\">\r\n        <!-- 3 Tier Hierarchy Cards -->\r\n        <div class=\"row g-4 mb-45\">\r\n            <!-- Level 1 -->\r\n            <div class=\"col-lg-4 col-md-6 wow fadeInUp\" data-wow-delay=\".1s\">\r\n                <div class=\"tier-card\">\r\n                    <span class=\"tier-badge\">Level 1<\/span>\r\n                    <h4 class=\"tier-title\">Frontline Helpdesk<\/h4>\r\n                    <div class=\"tier-officer-name\">Customer Care Team<\/div>\r\n                    <div class=\"tier-tat\"><i class=\"fa-regular fa-clock me-1\"><\/i> TAT: 4 to 8 Hours<\/div>\r\n                    <p class=\"tier-desc\">First point of contact for no internet, slow speed, ONT red light, and general billing queries.<\/p>\r\n                    <div class=\"tier-contact\">\r\n                        <strong><i class=\"fa-solid fa-phone me-2\" style=\"color:#007bff;\"><\/i> Toll Free: 1800 1234 001<\/strong><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-regular fa-envelope me-2\"><\/i> <a href=\"mailto:indicare@indinet.co.in\" style=\"color: inherit; text-decoration: none;\">indicare@indinet.co.in<\/a><\/small><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-solid fa-location-dot me-2\"><\/i> X1-4, 14th Fl., Block EP&GP, Sector-V, Kolkata-700091<\/small>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <!-- Level 2: NOC Abhijit Ghosh -->\r\n            <div class=\"col-lg-4 col-md-6 wow fadeInUp\" data-wow-delay=\".2s\">\r\n                <div class=\"tier-card\">\r\n                    <span class=\"tier-badge\" style=\"background:#e8f4fd; color:#007bff;\">Level 2<\/span>\r\n                    <h4 class=\"tier-title\">NOC Escalation Lead<\/h4>\r\n                    <div class=\"tier-officer-name\">Abhijit Ghosh<\/div>\r\n                    <div class=\"tier-tat\"><i class=\"fa-regular fa-clock me-1\"><\/i> TAT: Within 24 Hours<\/div>\r\n                    <p class=\"tier-desc\">For tickets unresolved beyond Level 1 SLA, chronic link drop, high latency, or hardware change approval.<\/p>\r\n                    <div class=\"tier-contact\">\r\n                        <strong><i class=\"fa-solid fa-phone me-2\" style=\"color:#007bff;\"><\/i> +91 9051229469<\/strong><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-regular fa-envelope me-2\"><\/i> <a href=\"mailto:Abhijit.Ghosh@indinet.co.in\" style=\"color: inherit; text-decoration: none;\">Abhijit.Ghosh@indinet.co.in<\/a><\/small><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-solid fa-location-dot me-2\"><\/i> X1-4, 14th Fl., Block EP&GP, Sector-V, Kolkata-700091<\/small>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <!-- Level 3: Nodal & Appellate Abhishek Ganguly -->\r\n            <div class=\"col-lg-4 col-md-12 wow fadeInUp\" data-wow-delay=\".3s\">\r\n                <div class=\"tier-card\">\r\n                    <span class=\"tier-badge\" style=\"background:#fff3cd; color:#856404;\">Level 3<\/span>\r\n                    <h4 class=\"tier-title\">Nodal & Appellate Authority<\/h4>\r\n                    <div class=\"tier-officer-name\">Abhishek Ganguly<\/div>\r\n                    <div class=\"tier-tat\"><i class=\"fa-regular fa-clock me-1\"><\/i> TAT: Within 48 Hours<\/div>\r\n                    <p class=\"tier-desc\">Appointed authority for unresolved grievances, disputed charges, or appeals against Level 2 decisions.<\/p>\r\n                    <div class=\"tier-contact\">\r\n                        <strong><i class=\"fa-solid fa-phone me-2\" style=\"color:#007bff;\"><\/i> 033-40025020<\/strong><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-regular fa-envelope me-2\"><\/i> <a href=\"mailto:abhishek.ganguli@icncl.com\" style=\"color: #007bff; text-decoration: none; font-weight: 600;\">abhishek.ganguli@icncl.com<\/a><\/small><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-solid fa-location-dot me-2\"><\/i> X1-4, 14th Fl., Block EP&GP, Sector-V, Kolkata-700091<\/small>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <!-- Customer Escalation Form Box -->\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-10\">\r\n                <div class=\"escalation-form-wrapper\">\r\n                    <div class=\"d-flex align-items-center gap-3 mb-4\">\r\n                        <div class=\"contact-icon-circle m-0\">\r\n                            <i class=\"fa-solid fa-arrow-trend-up fa-lg\" style=\"color: #007bff;\"><\/i>\r\n                        <\/div>\r\n                        <div>\r\n                            <h4 style=\"font-size: 22px; font-weight: 700; color: #1a1a2e; margin: 0;\">Raise Customer Escalation<\/h4>\r\n                            <p style=\"font-size: 13px; color: #5a6e85; margin: 0;\">Please provide your existing Ticket ID if escalating beyond Level 1.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <form id=\"form-customer-escalation\" onsubmit=\"event.preventDefault(); alert('Customer Escalation Request Submitted Successfully!');\">\r\n                        <div class=\"row g-4\">\r\n                            <div class=\"col-md-6\">\r\n                                <label>Customer \/ CAN ID *<\/label>\r\n                                <input type=\"text\" class=\"form-control-custom\" placeholder=\"Enter Customer \/ CAN ID\" required>\r\n                            <\/div>\r\n                            <div class=\"col-md-6\">\r\n                                <label>Registered Mobile Number *<\/label>\r\n                                <input type=\"tel\" class=\"form-control-custom\" placeholder=\"Enter Registered Mobile Number\" required>\r\n                            <\/div>\r\n                            <div class=\"col-md-6\">\r\n                                <label>Select Escalation Tier *<\/label>\r\n                                <select class=\"form-control-custom\" required>\r\n                                    <option value=\"L2\">Level 2 - NOC Lead (Abhijit Ghosh)<\/option>\r\n                                    <option value=\"L3\">Level 3 - Nodal & Appellate (Abhishek Ganguly)<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                            <div class=\"col-md-6\">\r\n                                <label>Existing Ticket ID (Required) *<\/label>\r\n                                <input type=\"text\" class=\"form-control-custom\" placeholder=\"Enter Existing Ticket ID\" required>\r\n                            <\/div>\r\n                            <div class=\"col-12\">\r\n                                <label>Issue Nature *<\/label>\r\n                                <select class=\"form-control-custom\" required>\r\n                                    <option value=\"\" disabled selected>Select Complaint Category<\/option>\r\n                                    <option value=\"no-internet\">No Internet \/ Red LOS Light<\/option>\r\n                                    <option value=\"speed\">Slow Speed \/ High Latency \/ Gaming Ping<\/option>\r\n                                    <option value=\"frequent-disconnection\">Frequent Disconnections<\/option>\r\n                                    <option value=\"billing\">Billing & Recharge Mismatch<\/option>\r\n                                    <option value=\"technician\">Technician Did Not Visit<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                            <div class=\"col-12\">\r\n                                <label>Detailed Complaint Description *<\/label>\r\n                                <textarea class=\"form-control-custom\" rows=\"3\" placeholder=\"Describe the issue and reason for escalation...\" required><\/textarea>\r\n                            <\/div>\r\n                            <div class=\"col-12 text-end mt-2\">\r\n                                <button type=\"submit\" class=\"btn-submit\">\r\n                                    <i class=\"fa-solid fa-paper-plane me-2\"><\/i> Submit Customer Escalation\r\n                                <\/button>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- ==================== 2. LCO \/ PARTNER MATRIX VIEW ==================== -->\r\n    <div id=\"lco-matrix-content\" style=\"display: none;\">\r\n        <!-- 3 Tier LCO Hierarchy Cards -->\r\n        <div class=\"row g-4 mb-45\">\r\n            <!-- LCO Level 1 -->\r\n            <div class=\"col-lg-4 col-md-6\">\r\n                <div class=\"tier-card\">\r\n                    <span class=\"tier-badge\">LCO Level 1<\/span>\r\n                    <h4 class=\"tier-title\">Field Tech & Desk<\/h4>\r\n                    <div class=\"tier-officer-name\">LCO Support Helpdesk<\/div>\r\n                    <div class=\"tier-tat\"><i class=\"fa-regular fa-clock me-1\"><\/i> TAT: 2 to 4 Hours<\/div>\r\n                    <p class=\"tier-desc\">Individual ONT MAC binding, single subscriber drop, and patch cords.<\/p>\r\n                    <div class=\"tier-contact\">\r\n                        <strong><i class=\"fa-solid fa-phone me-2\" style=\"color:#007bff;\"><\/i> Toll Free: 1800 1234 001<\/strong><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-regular fa-envelope me-2\"><\/i> partnerdesk@indinet.co.in<\/small><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-solid fa-location-dot me-2\"><\/i> X1-4, 14th Fl., Block EP&GP, Sector-V, Kolkata-700091<\/small>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <!-- LCO Level 2: NOC Abhijit Ghosh -->\r\n            <div class=\"col-lg-4 col-md-6\">\r\n                <div class=\"tier-card\">\r\n                    <span class=\"tier-badge\" style=\"background:#e8f4fd; color:#007bff;\">LCO Level 2<\/span>\r\n                    <h4 class=\"tier-title\">NOC Operations Head<\/h4>\r\n                    <div class=\"tier-officer-name\">Abhijit Ghosh<\/div>\r\n                    <div class=\"tier-tat\"><i class=\"fa-regular fa-clock me-1\"><\/i> TAT: 6 to 12 Hours<\/div>\r\n                    <p class=\"tier-desc\">Feeder cable cut, OLT port flapping, cluster outage (>10 users), or wallet issue.<\/p>\r\n                    <div class=\"tier-contact\">\r\n                        <strong><i class=\"fa-solid fa-phone me-2\" style=\"color:#007bff;\"><\/i> +91 9051229469<\/strong><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-regular fa-envelope me-2\"><\/i> <a href=\"mailto:Abhijit.Ghosh@indinet.co.in\" style=\"color: inherit; text-decoration: none;\">Abhijit.Ghosh@indinet.co.in<\/a><\/small><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-solid fa-location-dot me-2\"><\/i> X1-4, 14th Fl., Block EP&GP, Sector-V, Kolkata-700091<\/small>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <!-- LCO Level 3: Appellate Abhishek Ganguly -->\r\n            <div class=\"col-lg-4 col-md-12\">\r\n                <div class=\"tier-card\">\r\n                    <span class=\"tier-badge\" style=\"background:#fff3cd; color:#856404;\">LCO Level 3<\/span>\r\n                    <h4 class=\"tier-title\">Appellate \/ Management<\/h4>\r\n                    <div class=\"tier-officer-name\">Abhishek Ganguly<\/div>\r\n                    <div class=\"tier-tat\"><i class=\"fa-regular fa-clock me-1\"><\/i> TAT: Within 24 Hours<\/div>\r\n                    <p class=\"tier-desc\">Backbone fiber break, revenue share dispute, territory conflict, or major POP down.<\/p>\r\n                    <div class=\"tier-contact\">\r\n                        <strong><i class=\"fa-solid fa-phone me-2\" style=\"color:#007bff;\"><\/i> 033-40025020<\/strong><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-regular fa-envelope me-2\"><\/i> <a href=\"mailto:abhishek.ganguli@icncl.com\" style=\"color: #007bff; text-decoration: none; font-weight: 600;\">abhishek.ganguli@icncl.com<\/a><\/small><br>\r\n                        <small class=\"text-muted\"><i class=\"fa-solid fa-location-dot me-2\"><\/i> X1-4, 14th Fl., Block EP&GP, Sector-V, Kolkata-700091<\/small>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n\r\n        <!-- LCO Escalation Form Box -->\r\n        <div class=\"row justify-content-center\">\r\n            <div class=\"col-lg-10\">\r\n                <div class=\"escalation-form-wrapper\" style=\"background: #fffdf8; border-color: #ffe8b5;\">\r\n                    <div class=\"d-flex align-items-center gap-3 mb-4\">\r\n                        <div class=\"contact-icon-circle m-0\" style=\"background:#fff3cd;\">\r\n                            <i class=\"fa-solid fa-network-wired fa-lg\" style=\"color: #b7791f;\"><\/i>\r\n                        <\/div>\r\n                        <div>\r\n                            <h4 style=\"font-size: 22px; font-weight: 700; color: #1a1a2e; margin: 0;\">LCO Partner Fast-Track Escalation<\/h4>\r\n                            <p style=\"font-size: 13px; color: #5a6e85; margin: 0;\">For immediate NOC intervention, OLT port degradation, or bulk outage reporting.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n\r\n                    <form id=\"form-lco-escalation\" onsubmit=\"event.preventDefault(); alert('LCO Escalation Request Dispatched to NOC!');\">\r\n                        <div class=\"row g-4\">\r\n                            <div class=\"col-md-6\">\r\n                                <label>LCO \/ Partner Code *<\/label>\r\n                                <input type=\"text\" class=\"form-control-custom\" placeholder=\"Enter LCO \/ Partner Code\" required>\r\n                            <\/div>\r\n                            <div class=\"col-md-6\">\r\n                                <label>Partner \/ Operator Name *<\/label>\r\n                                <input type=\"text\" class=\"form-control-custom\" placeholder=\"Enter Partner \/ Operator Name\" required>\r\n                            <\/div>\r\n                            <div class=\"col-md-6\">\r\n                                <label>Select Escalation Tier *<\/label>\r\n                                <select class=\"form-control-custom\" required>\r\n                                    <option value=\"L2\">Level 2 - NOC Head (Abhijit Ghosh)<\/option>\r\n                                    <option value=\"L3\">Level 3 - Appellate Authority (Abhishek Ganguly)<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                            <div class=\"col-md-6\">\r\n                                <label>Outage Scope \/ Severity *<\/label>\r\n                                <select class=\"form-control-custom\" required>\r\n                                    <option value=\"\" disabled selected>Select Outage Scope<\/option>\r\n                                    <option value=\"cluster\">Cluster Outage (5-20 Subscribers)<\/option>\r\n                                    <option value=\"major\">Major OLT \/ PON Port Down (>20 Users)<\/option>\r\n                                    <option value=\"backbone\">Main Backbone Fiber Break<\/option>\r\n                                    <option value=\"wallet\">Partner Wallet \/ Top-up Failure<\/option>\r\n                                    <option value=\"mac\">Bulk ONT Activation \/ Provisioning<\/option>\r\n                                <\/select>\r\n                            <\/div>\r\n                            <div class=\"col-md-6\">\r\n                                <label>OLT Location \/ POP Name<\/label>\r\n                                <input type=\"text\" class=\"form-control-custom\" placeholder=\"Enter OLT or POP Location\">\r\n                            <\/div>\r\n                            <div class=\"col-md-6\">\r\n                                <label>Optical Rx Power (dBm)<\/label>\r\n                                <input type=\"text\" class=\"form-control-custom\" placeholder=\"Enter Optical Power Reading (Optional)\">\r\n                            <\/div>\r\n                            <div class=\"col-12\">\r\n                                <label>Outage Description & Exact Cut \/ Affected Area *<\/label>\r\n                                <textarea class=\"form-control-custom\" rows=\"3\" placeholder=\"Provide node details, affected landmarks, or OTDR cut distance...\" required><\/textarea>\r\n                            <\/div>\r\n                            <div class=\"col-12 text-end mt-2\">\r\n                                <button type=\"submit\" class=\"btn-submit\" style=\"background:#1a1c21 !important; color:#FFB302 !important;\">\r\n                                    <i class=\"fa-solid fa-bolt me-2\"><\/i> Dispatch LCO Escalation to NOC\r\n                                <\/button>\r\n                            <\/div>\r\n                        <\/div>\r\n                    <\/form>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <!-- Official Statutory Notice (TRAI Compliance) -->\r\n    <div class=\"row justify-content-center mt-4\">\r\n        <div class=\"col-lg-10\">\r\n            <div class=\"nodal-notice-box d-flex align-items-center justify-content-between flex-wrap gap-3\">\r\n                <div>\r\n                    <h6 style=\"font-weight: 700; margin: 0; color: #1a1a2e;\"><i class=\"fa-solid fa-scale-balanced me-2 text-primary\"><\/i> Official Nodal Desk & Appellate Authority (TRAI Redressal Mechanism)<\/h6>\r\n                    <p style=\"font-size: 13px; color: #5a6e85; margin: 4px 0 0 0;\">\r\n                        <strong>Nodal Officer & Appellate Authority:<\/strong> Abhishek Ganguly | <strong>Email:<\/strong> <a href=\"mailto:abhishek.ganguli@icncl.com\" style=\"color: #007bff; text-decoration: none; font-weight: 600;\">abhishek.ganguli@icncl.com<\/a> | <strong>Phone:<\/strong> 033-40025020 | <strong>Address:<\/strong> X1-4, 14th Floor, Block EP&GP, Media Siti, Sector-V, Salt Lake, Kolkata-700091 | <strong>Hours:<\/strong> Mon to Sat (10:00 AM \u2013 6:00 PM)\r\n                    <\/p>\r\n                <\/div>\r\n                <div>\r\n                    <span class=\"badge bg-light text-dark p-2 border\" style=\"font-size:12px;\">ISO 9001 & TRAI Compliant<\/span>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n<!-- =========================================================================\r\n     JAVASCRIPT INITIALIZATION & TAB SWITCHING\r\n     ========================================================================= -->\r\n<script>\r\n    function switchMatrixTab(tab) {\r\n        var customerBtn = document.getElementById('btn-tab-customer');\r\n        var lcoBtn = document.getElementById('btn-tab-lco');\r\n        var customerContent = document.getElementById('customer-matrix-content');\r\n        var lcoContent = document.getElementById('lco-matrix-content');\r\n\r\n        if (tab === 'customer') {\r\n            customerBtn.classList.add('active');\r\n            lcoBtn.classList.remove('active');\r\n            customerContent.style.display = 'block';\r\n            lcoContent.style.display = 'none';\r\n        } else {\r\n            lcoBtn.classList.add('active');\r\n            customerBtn.classList.remove('active');\r\n            customerContent.style.display = 'none';\r\n            lcoContent.style.display = 'block';\r\n        }\r\n    }\r\n\r\n    document.addEventListener(\"DOMContentLoaded\", function() {\r\n        if (typeof WOW !== 'undefined') { new WOW().init(); }\r\n    });\r\n<\/script>\r\n\r\n<\/div>\r\n<!-- END OF #indinet-support-portal -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Indinet Broadband Contact &#038; Customer Support Are you looking for the official Indinet Broadband Contact details? Whether you are a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-151","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/testnew.indinet.co.in\/indinet\/wp-json\/wp\/v2\/pages\/151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/testnew.indinet.co.in\/indinet\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/testnew.indinet.co.in\/indinet\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/testnew.indinet.co.in\/indinet\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/testnew.indinet.co.in\/indinet\/wp-json\/wp\/v2\/comments?post=151"}],"version-history":[{"count":0,"href":"https:\/\/testnew.indinet.co.in\/indinet\/wp-json\/wp\/v2\/pages\/151\/revisions"}],"wp:attachment":[{"href":"https:\/\/testnew.indinet.co.in\/indinet\/wp-json\/wp\/v2\/media?parent=151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}