{"id":440,"date":"2026-05-18T02:51:22","date_gmt":"2026-05-18T02:51:22","guid":{"rendered":"https:\/\/icncl.tollywoodfocuskolkata.com\/?page_id=440"},"modified":"2026-09-15T15:58:43","modified_gmt":"2026-09-15T15:58:43","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/testnew.indinet.co.in\/icncl\/customer-care","title":{"rendered":"Customer Care"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"440\" class=\"elementor elementor-440\">\n\t\t\t\t<div class=\"elementor-element elementor-element-864e10d e-con-full e-flex e-con e-parent\" data-id=\"864e10d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1aaffbe elementor-widget elementor-widget-html\" data-id=\"1aaffbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n  \/* Resetting unnecessary and confusing use of padding *\/\r\n  body { padding-top: 30px; 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\r\n    min-height: 250px; \r\n    position: relative;\r\n    margin-bottom: 30px;\r\n  }\r\n  \r\n  .icncl-hero-content {\r\n    width: 100%; \r\n    padding: 60px 10%; \r\n    display: flex;\r\n    flex-direction: column;\r\n    justify-content: center;\r\n    align-items: center;\r\n    text-align: center;\r\n    position: relative;\r\n    z-index: 2; \r\n  }\r\n\r\n  .icncl-hero-content .subtext {\r\n    font-size: 16px; \r\n    color: #333;\r\n    text-transform: uppercase; \r\n    margin-bottom: 5px; \r\n    font-weight: 400;\r\n  }\r\n\r\n  .icncl-hero-content h1 {\r\n    font-size: 50px; \r\n    color: #E64A19;\r\n    font-weight: 300; \r\n    line-height: 1.05; \r\n    margin: 0 0 15px 0;\r\n    letter-spacing: -0.5px;\r\n  }\r\n\r\n  .icncl-hero-content p {\r\n    font-size: 16px;\r\n    color: #555;\r\n    max-width: 600px;\r\n    line-height: 1.6;\r\n    margin: 0;\r\n  }\r\n\r\n  @media (max-width: 768px) {\r\n    .icncl-hero { min-height: auto; border-bottom: 4px solid #E64A19; }\r\n    .icncl-hero-content { padding: 40px 20px; }\r\n    .icncl-hero-content h1 { font-size: 40px; }\r\n  }\r\n\r\n  \/* --- MOBILE ACCORDION STYLES --- *\/\r\n  #mobile-accordion-container .panel {\r\n    border-radius: 8px;\r\n    box-shadow: 0 2px 5px rgba(0, 0, 0, 0.05);\r\n    margin-bottom: 15px;\r\n    border: 1px solid #ddd;\r\n  }\r\n  #mobile-accordion-container .panel-heading {\r\n    padding: 0; border-radius: 8px 8px 0 0; background-color: #f8f8f8;\r\n  }\r\n  #mobile-accordion-container .panel-title a {\r\n    display: block; padding: 15px; font-size: 16px; font-weight: 600; color: #333; text-decoration: none;\r\n  }\r\n  #mobile-accordion-container .panel-title a[aria-expanded=\"true\"] {\r\n    background-color: #49BC4F; \r\n    color: #fff; \r\n    font-weight: 700;\r\n  }\r\n  #mobile-accordion-container .panel-title a[aria-expanded=\"true\"]::after {\r\n    font-family: 'FontAwesome', sans-serif; content: \"\\f077\"; float: right; transition: transform 0.3s; margin-left: 10px; color: #fff;\r\n  }\r\n  #mobile-accordion-container .panel-title a[aria-expanded=\"false\"]::after {\r\n    font-family: 'FontAwesome', sans-serif; content: \"\\f078\"; float: right; transition: transform 0.3s; margin-left: 10px;\r\n  }\r\n  #mobile-accordion-container .panel-body {\r\n    padding: 20px 15px; border-top: 1px solid #eee;\r\n  }\r\n\r\n  \/* --- CUSTOMER CARE TABLE & INFO STYLES --- *\/\r\n  .support-banner {\r\n    background: #fdfdfd;\r\n    border-left: 4px solid #49BC4F;\r\n    padding: 20px;\r\n    margin-bottom: 25px;\r\n    border-radius: 4px;\r\n    box-shadow: 0 1px 4px rgba(0,0,0,0.08);\r\n  }\r\n  .support-banner p { font-size: 16px; line-height: 1.6; }\r\n  .support-banner .contact-highlight {\r\n    font-size: 18px;\r\n    color: #E64A19;\r\n    font-weight: bold;\r\n    display: block;\r\n    margin-top: 10px;\r\n  }\r\n  \r\n  \/* FIXED: TABLE HEIGHT EXPANSION RULES *\/\r\n  .custom-care-table {\r\n    width: 100%;\r\n    margin-bottom: 20px;\r\n    border-collapse: collapse;\r\n  }\r\n  .custom-care-table th {\r\n    background-color: #003366;\r\n    color: #fff;\r\n    padding: 22px 18px;\r\n    font-weight: 500;\r\n    border: 1px solid #002244;\r\n    text-align: left;\r\n  }\r\n  .custom-care-table td {\r\n    padding: 35px 18px;\r\n    border: 1px solid #e5e5e5;\r\n    vertical-align: middle;\r\n    font-size: 15px;\r\n    line-height: 1.8;\r\n  }\r\n  .custom-care-table tr:nth-child(even) { background-color: #fcfcfc; }\r\n<\/style>\r\n\r\n<section id=\"customer-care\">\r\n\r\n  <div class=\"icncl-hero\">\r\n    <div class=\"icncl-hero-content\">\r\n      <div class=\"subtext\">Support & Resolution<\/div>\r\n      <h1>CUSTOMER CARE<\/h1>\r\n      <p>We are here to help. Find support details, appellate authority contacts, and repair centre locations below.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <div class=\"container\">\r\n    <ul class=\"breadcrumb\" style=\"margin-top: 15px;\">\r\n      <li><a href=\"#\">Home<\/a><\/li>\r\n      <li class=\"active\">Customer Care<\/li>\r\n    <\/ul>\r\n\r\n    <h1 style=\"margin-top: 0;\">CUSTOMER CARE<\/h1>\r\n\r\n    <section class=\"tab_menu\">\r\n      <!-- Generated Accordion Container for Mobile Devices -->\r\n      <div id=\"mobile-accordion-container\" class=\"panel-group\" role=\"tablist\" aria-multiselectable=\"true\">\r\n      <\/div>\r\n\r\n      <!-- Main Tabs Container for Desktop Devices -->\r\n      <ul class=\"nav nav-tabs responsive common_tabs\" id=\"fixedtabsection\">\r\n        <li class=\"active\"><a data-toggle=\"tab\" href=\"#nodal-officer\">Appellate Authority<\/a><\/li>\r\n        <li><a data-toggle=\"tab\" href=\"#repair-centre\">Kolkata Repair Centre<\/a><\/li>\r\n      <\/ul>\r\n\r\n      <div class=\"tab-content responsive adjust_abt\">\r\n\r\n        <!-- TAB 1: Appellate Authority -->\r\n        <div id=\"nodal-officer\" class=\"tab-pane fade in active\">\r\n          <div class=\"row content\">\r\n            <div class=\"col-lg-12\">\r\n              \r\n              <div class=\"support-banner\">\r\n                <p style=\"margin: 0;\">\r\n                  For service complaints, please contact our 24\/7 Customer Service. If you remain unsatisfied with the resolution, you may escalate to the Nodal Officer mentioned below.\r\n                <\/p>\r\n                <span class=\"contact-highlight\">\r\n                  <i class=\"fa fa-envelope\" aria-hidden=\"true\"><\/i> customercare.kol@icncl.com\r\n                <\/span>\r\n              <\/div>\r\n\r\n              <div class=\"table-responsive\">\r\n                <table class=\"table custom-care-table\">\r\n                  <thead>\r\n                    <tr>\r\n                      <th style=\"width: 25%;\">Service Region<\/th>\r\n                      <th style=\"width: 20%;\">Nodal Officer<\/th>\r\n                      <th style=\"width: 25%;\">Contact Details<\/th>\r\n                      <th style=\"width: 30%;\">Office Address<\/th>\r\n                    <\/tr>\r\n                  <\/thead>\r\n                  <tbody>\r\n                    <tr>\r\n                      <td><strong>West Bengal, Jharkhand, Odisha, Tripura & Bihar<\/strong><\/td>\r\n                      <td>Abhishek Ganguli<\/td>\r\n                      <td>\r\n                        <strong>Email:<\/strong> nodal.kol@icncl.com\r\n                      <\/td>\r\n                      <td>X1-4, 14th Floor, Block EP & GP, MediaSiti, Sector-V, Salt Lake, Kolkata - 700091<\/td>\r\n                    <\/tr>\r\n                  <\/tbody>\r\n                <\/table>\r\n              <\/div>\r\n\r\n              <p class=\"text-muted\" style=\"font-size: 14px; margin-top: 15px; font-style: italic;\">\r\n                * Resolution Time: Within 10 days of appeal. Office Hours: Mon-Sat (10:00 AM - 6:00 PM).\r\n              <\/p>\r\n\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n            \r\n        <!-- TAB 2: Kolkata Repair Centre -->\r\n        <div id=\"repair-centre\" class=\"tab-pane fade\">\r\n          <div class=\"row content\">\r\n            <div class=\"col-lg-12\">\r\n              \r\n              <div class=\"table-responsive\">\r\n                <table class=\"table custom-care-table\">\r\n                  <thead>\r\n                    <tr>\r\n                      <th style=\"width: 30%;\">Centre Name<\/th>\r\n                      <th style=\"width: 45%;\">Full Address<\/th>\r\n                      <th style=\"width: 25%;\">Support Contact<\/th>\r\n                    <\/tr>\r\n                  <\/thead>\r\n                  <tbody>\r\n                    <tr>\r\n                      <td><strong>ICNCL STB Service Centre<\/strong><\/td>\r\n                      <td>X1-4, 14th Floor, Block EP & GP, MediaSiti, Sector V, Salt Lake Electronics Complex, Kolkata - 700091<\/td>\r\n                      <td>\r\n                        <strong>Email:<\/strong> customercare.kol@icncl.com\r\n                      <\/td>\r\n                    <\/tr>\r\n                  <\/tbody>\r\n                <\/table>\r\n              <\/div>\r\n\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n\r\n      <\/div>\r\n    <\/section>\r\n  <\/div>\r\n<\/section>\r\n\r\n<script>\r\njQuery(document).ready(function($) {\r\n\r\n    \/\/ ADJUST THIS OFFSET AS NEEDED TO ACCOMMODATE FIXED HEADERS\/NAVBARS\r\n    var HEADER_OFFSET = 120; \r\n\r\n    \/\/ 1. 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